Privacy Policy

Last updated: April 2026

Introduction

Capital City Waste Services ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website capitalcitywaste.services or use our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.

Information We Collect

We may collect the following types of personal information:

  • Name and contact details (email address, phone number, postal address)
  • Business name and position/title
  • Service requirements and preferences
  • Payment and billing information
  • Communication records (emails, phone calls, enquiry forms)
  • Website usage data (via cookies and analytics)

How We Collect Information

We collect personal information through:

  • Contact forms and quote requests on our website
  • Phone calls and emails with our team
  • Service agreements and contracts
  • Cookies and website analytics tools
  • Third-party referrals and industry databases

How We Use Your Information

We use your personal information to:

  • Provide and manage our waste management services
  • Respond to your enquiries and quote requests
  • Process payments and manage accounts
  • Send service updates and important notifications
  • Improve our website and services
  • Comply with legal obligations

Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

  • Our service providers and contractors who assist in delivering our services
  • Government authorities as required by law (e.g., EPA, council regulations)
  • Professional advisors (accountants, lawyers) as needed

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses SSL encryption, and we maintain appropriate physical, technical, and administrative safeguards.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website usage. You can control cookies through your browser settings.

Your Rights

Under the Privacy Act, you have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate information
  • Request deletion of your information (where applicable)
  • Opt out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: